- Shipping protection for lost, broken, or stolen shipments
- Seamless 1-Click Claims Filing
We've partnered with Route! | Purchase Route+ at checkout to protect your order from loss, damage or theft!
Visit routeapp.io to learn more.
Q: What do I get when I insure my order with Route+?
A: Route+ is premium package protection for your online orders. When you add
Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
Q: What are Route’s terms and conditions?
A: Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Q: How do I file a claim for my lost, stolen or damaged order?
A: If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
Q: Does Route+ cover stolen items?
A: Yes! When you insure your orders with Route+, stolen items are eligible for
reorders or refunds.